Inbound routing that respects the queue
Skills-based ACD, priority tiers, callback-in-queue instead of hold music, and overflow to a mobile group after hours. Callers stop hanging up at ninety seconds.
Channel 04 · Voice
Every kind of call software, on one switch
Cloud PBX, inbound contact centre, outbound dialler, IVR, recording and analytics. Whether you have four people sharing a hunting line or two hundred agents on a collections floor, it is the same platform sized differently.
- Concurrent calls
- 4 to 2,000+
- Deployment
- Cloud, on-prem or hybrid
- Softphone
- WebRTC, no install
- Recording storage
- From 12 months
What you actually get
Outbound dialling at three speeds
Preview for high-value accounts, progressive for steady contact rates, predictive with answering-machine detection for volume campaigns. Switch mode per campaign, not per system.
IVR you can edit yourself
A drag-and-drop flow builder with database lookups, text-to-speech in Bahasa India, English and Mandarin, and payment or survey branches. No vendor ticket to change a menu.
Screen pop into your CRM
The customer record opens before the agent says hello. Connectors for Salesforce, Zoho, HubSpot, Dynamics and Freshdesk, or a REST hook into whatever you built in-house.
Recording built for audit
Full-call and screen recording, tamper-evident storage, PCI pause-and-resume during card capture, and retention rules set per queue to match your compliance policy.
Supervision in real time
Live wallboards, whisper coaching, barge-in and monitor, plus scorecards for quality reviews. Team leads stop managing from yesterday’s spreadsheet.
Everything included in call centre & telephony
One licence, not a menu of modules you discover you need in month three.
- Cloud IP PBX and extensions
- Inbound ACD and skills routing
- Predictive, progressive and preview dialling
- IVR and voice self-service
- Voice broadcast and missed-call service
- Call recording and screen capture
- CTI screen pop and click-to-call
- SIP trunking and number porting
- WebRTC browser softphone
- Quality scoring and coaching tools
- Live wallboards and historical reports
- Omnichannel desktop with chat and email
Questions we get asked before signing
Can this run on-premise instead of in the cloud?
Yes. The same platform deploys on your own servers where a regulator or internal policy requires calls and recordings to stay inside your network. Hybrid is also common: hosted control, local media.
Do we keep our existing phone numbers?
Yes. We port existing fixed lines and 1300 or 1800 numbers, and can run the old and new systems in parallel during cutover so nothing drops on switchover day.
What internet connection does a 50-agent floor need?
Roughly 100 Kbps per concurrent call with G.729, or about 5 Mbps symmetric for fifty simultaneous calls, plus headroom. We run a network readiness test before quoting and will tell you if your line is the bottleneck.
Is call recording legal here?
Recording for legitimate business purposes is permitted in India, but PDPA obligations around notice, consent, storage and access still apply. The system supports announcement prompts, per-queue retention and restricted playback roles to help you meet them. Confirm your specific obligations with your own legal adviser.
Works well with
Bulk SMS
Send one message or two million through direct Indian operator routes. OTPs go out on a dedicated high-priority path, campaigns go out on a throttled one, and both come back with a real delivery receipt.
Read more →WhatsApp Business API
An official WhatsApp Business API account, template messages approved and ready, broadcast to segmented lists, and a shared team inbox so the replies do not land on one person’s phone.
Read more →Software development
An in-house team that builds the internal systems, integrations and mobile apps our platform products cannot cover — and that has to keep them running afterwards, which changes how they get built.
Read more →Tell us what is not working right now
A 20-minute call, no deck. Describe the channel, the volume and the system it has to talk to, and we will tell you whether we are the right fit — including when we are not.
+919152414728 · Mon–Fri, 9am–6pm · 24/7 platform monitoring